Politique d'expédition

Thanks for shopping with shop.gradodesign.com. At grado, we are making every effort to ensure your experience is enjoyable and convenient. Our professional network delivery partner will schedule and process your delivery. You can check the available delivery options for your purchase after Added to the Cart. If your order is delayed.To keep track of your order, contact hello@gradodesign.hk so we can provide you the order’s tracking number.

  

Where Do You Ship To?

We ship to addresses within the United Kingdom mainland. Your merchandise will be placed at the door. Placing in a room of choice might cause additional cost.

For delivery beyond this range, we offer to ship to the freight forwarder of your choice. 

 

When Will My Order Ship?

Generally, your order ship from our warehouse within 1~3 business days and are delivered on the weekdays via our professional network delivery partner.

*Please note: Shipment dates on all orders are estimated. No time frame is guaranteed. Please allow for additional time to deliver the merchandise.

 

Transportation Time

Our normal delivery time is 2-4 weeks for board furniture, 6-8 weeks for upholstery furniture. (All items in your order will be delivered simultaneously unless otherwise stated).

  

Delivery Rates

We ship to addresses within the United Kingdom mainland for free. But for any address beyond the United Kingdom mainland, we charge extra delivery fee. To get a specific delivery fee in this situation, or if you have any other questions, please email us at hello@gradodesign.hk for further information.

  

Tracking

You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.

Tracking information may take 48 to 72 hours to update.

If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.

 

About Tax

In rare cases, orders may be charged the customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.

 

Can I Choose My Delivery Date And Time?

Delivery dates are offered based on your location and availability. Our delivery partners will do their best to accommodate you. Please ensure that someone 18 years of age or older is home to accept delivery.

  

What If I'm Unable To Receive Delivery When Its Ready?

If you will not be able to receive delivery as scheduled and need any delay, please email our Customer Service at hello@gradodesign.hk .

 

Do You Offer Assembly Service?

grado doesn’t provide assembly services. Our products are designed to be assembled by you. That way, you’ll save the most money. You can download Assembly Instruction document of the item on grado’s Shopify product page.

  

Email: hello@gradodesign.hk

Address: UNIT#2052 275 NEW NORTH ROAD LONDON UNITED KINGDOM N1 7AA